KRAZYCONTROLLERS.COM LIMITED WARRANTY POLICY

READ THIS WARRANTY BEFORE USING YOUR GAME CONTROLLER, HEADSET, OR ACCESSORY!

This Warranty is a limited manufacturer’s warranty provided to you by Krazy Controllers, LTD, its affiliates and/or subsidiaries (collectively “Krazy Controllers”) and governs all new gaming controllers, headsets, and accessories listed below (the “Product” or “Products”) purchased through the Krazy Controllers webstores at www.krazycontrollers.com or, from an authorized reseller.

Upon showing proof of purchase and subject to the additional terms and conditions of this Warranty, your Product may be repaired or replaced by Krazy Controllers. This Warranty may not be transferred to a third party and this Warranty shall be your sole remedy unless otherwise required by applicable law. By using your Product, you agree to, understand and accept the terms and conditions of this Warranty. IF YOU DO NOT ACCEPT THIS WARRANTY, DO NOT USE YOUR GAME CONTROLLER, HEADSET, OR ACCESSORY. RETURN YOUR GAME CONTROLLER, HEADSET, OR ACCESSORY TO KRAZY CONTROLLERS, LTD, OR THE AUTHORIZED RESELLER FROM WHICH YOU MADE YOUR PURCHASE.

1. WHAT DO SOME OF THESE TERMS MEAN?

DEFINITIONS

  1. “Accessory”- Any Krazy Controllers-branded equipment, excluding Game Controllers, Headsets, or apparel, that is purchased from Krazy Controllers, LTD, or an Authorized Reseller.
  2. “Us,” “our” or “we”- Any Krazy Controllers entity including, but not limited to, Krazy Controllers, LTD, its affiliates and/or subsidiaries.
  3. “You”, “your”, or “customer” – The original purchaser/original end-user of a Game Controller or Accessory.
  4. “Normal Wear and Tear” – Use of the Game Controller or an Accessory that results from normal use, wear and/or aging.
  5. “Game Controller” – A video game controller purchased from Krazy Controllers LTD, or an authorized Krazy Controllers reseller.
  6. “Authorized Reseller” – Amazon US, Amazon EU, Amazon UK, Ebay UK, Ebay EU

2. WHAT DOES THE WARRANTY COVER?

CONSUMER WARRANTY PROTECTION

We provide this Warranty to you to ensure the new Krazy Controllers Product is free from defect, malfunction or failure. During the Warranty Period at our expense and discretion, we will either replace, repair, or provide a refund of your purchase price for your Product which is defective, malfunctions, or fails to work according to its technical specifications all as a result of a defect in the manufacturing of the product or a defect in one or more product components (subject to the exclusions and terms listed below). During the Warranty Period, we will cover in-bound and out-bound ground shipping costs for the return of your Game Controller to Krazy Controllers for repairs submitted through Krazy Controllers RMA process. This Warranty does not protect any Gaming Controller, device, apparatus or Accessory not purchased directly from us. If you send us a non-Krazy Controllers controller through our Krazy Controllers Send-In-Service, only the part(s) which were purchased from us will be covered under this Warranty. For replacement Game Controllers or Headsets after the end user has had the Gaming Controller or Headset for thirty (30) days or more, Krazy Controllers may replace with a refurbished model.

WHAT IS NOT COVERED UNDER/EXCLUDED FROM THE WARRANTY?

  • Normal “Wear and Tear” – Deterioration and/or failure that results from normal use, wear or aging.
  • Intentional or negligent damage to the Product by the user, such as by misuse, dropping, throwing, or otherwise abusing the Product.
  • Unreasonable or excessive use of the Product, including commercial use.
  • Exposure of the Product to fluids, moisture, or chemicals.
  • Alterations to or tampering with the Product, including attempts to open, dismantle, customize, modify, or self-repair the Product.
  • Exposure of the Product to extreme temperatures or conditions.
  • Attempting to charge or recharge a Product through a wall outlet and/or attaching the Product to a defective power cord or power cord that exceeds the rated tolerance for the Product.
  • Electrical damage from power surges, lightning, or other sources external to the Product.
  • Scratches, dents, or other cosmetic changes which alter the Product or appearance of the Product from its original state.

3. HOW LONG DOES THE WARRANTY LAST?

UNITED STATES

  • For all new Game Controllers and Accessories purchased from the Krazy Controllers webstore, the Warranty Period is 6 months (180 days) beginning the date the Game Controller or Accessory was shipped to you unless otherwise required by law.
  • For all new Game Controllers and Accessories purchased from an Authorized Reseller, the Warranty Period is 6 months (180 days) beginning the date the Game Controller or Accessory was sold to you by the reseller unless otherwise required by law.
  • For all repairs or refurbishments performed by Krazy Controllers, the Warranty Period is the later of (i) three months (90 days) beginning the date the Product was shipped back to you, or (ii) the original Warranty Period from the original purchase of the Product.

REST OF THE WORLD

  • For all new Game Controllers and Accessories purchased from the Krazy Controllers webstore, the Warranty Period is 6 months (180 days) beginning the date the Game Controllers or Accessory was received by you unless otherwise required by law.
  • For all new Game Controllers and Accessories purchased from an Authorized Reseller, the Warranty Period is 6 months (180 days) beginning the date the Game Controllers or Accessory was received by you from the reseller unless otherwise required by law.
  • For all repairs or refurbishments performed by Krazy Controllers, the Warranty Period is the later of (i) three months (90 days) beginning the date the Product was shipped back to you, or (ii) the original Warranty Period from the original purchase of the Product.

4. WHAT HAPPENS IF MY GAME CONTROLLER, OR ACCESSORY STOPS WORKING, BREAKS OR CAN NO LONGER BE USED?

WARRANTY PROCESS

STEP 1: TROUBLESHOOTING

*****Review the troubleshooting tips at***** https//krazycontrollers.com/to assess and possibly resolve the issue you have with your Game Controller or Accessory.

STEP 2: USE YOUR WARRANTY

If you are unable to use the troubleshooting tips mentioned above to resolve your issue with your Product, please contact Krazy Controllers at https://krazycontrollers.com which will provide instructions for you to return your Product to Krazy Controllers (please include a copy of your proof of purchase). Note that for your Warranty to be effective you must:

  • Notify Krazy Controllers within the Warranty Period by contacting Krazy Controllers; and
  • Return the Product to Krazy Controllers so that the Product is received by Krazy Controllers either within (i) thirty (30) days of the notification to Krazy Controllers, or (ii) the Warranty Period, whichever is later.

For all repairs or returns that are postmarked after the end of the Warranty Period and that are not received within thirty (30) days of your notification to Krazy Controllers of the Warranty claim, the Warranty Period (and Warranty) has expired such that the Product is no longer under Warranty.

Upon the initial use of your Warranty and after your repaired or replaced Product has been shipped to you, the repair/refurbishment Warranty Period listed above will apply to the Product.

5. WHAT IF YOUR WARRANTY HAS EXPIRED?

WARRANTY EXPIRATION

If your Product is no longer covered by the Warranty, you are responsible for one hundred percent (100%) of the cost to repair or replace the Product as well as all shipping costs to and from Krazy Controllers. Once we receive your Product, we will inspect it and after completing our inspection, we will contact you and inform you of the total repair or replacement cost. If your Product is not covered under the Warranty, your Product will not be repaired or replaced until we receive payment from you. Failure to pay for the cost of repairs or replacement of your Product, may result in the Product being shipped back to you unrepaired at your expense.

6. SHIPPING ADDRESS

If you are seeking a repair, replacement or full refund of your Product according to the terms listed above, please mail your Product, using a traceable delivery service, along with proof of purchase to us:

IN THE UK AND EUROPEAN UNION COUNTRIES

Krazy Controllers Ltd. ATTN: Warranty Department 90 Elmhurst Estate Batheaston Bath BA1 7NX United Kingdom

If you have any questions regarding your Game Controller or Accessory, please visit our website at www.krazycontrollers.com.

7. KRAZY CONTROLLER’S RESPONSIBILITY IS LIMITED.

LIMITATION OF LIABILITY

Krazy Controllers is not responsible for any (a) incidental, direct or indirect, punitive or consequential damages, (b) loss of profits, any loss of privacy or confidentiality including the loss of personal information, banking account information or any other confidential information provided by you to us during your purchase of or Warranty claim for a Product, (c) injury or death or (d) loss to real or personal property. Such limitation shall exist even if Krazy Controllers knew of the possibility of such loss or damage or had reason to know of such loss or damage. All rights due to you shall be limited and solely contained within the terms and conditions of this Warranty, unless otherwise required by applicable law.

9. WHAT ELSE DO I NEED TO KNOW?

GENERAL TERMS

  • This Warranty will not be changed, added to or modified in any way by other terms and conditions which are not included herein.
  • Unless otherwise required by law, the terms and conditions of this Warranty shall be governed by the laws of the United Kingdom
  • As a user of the Product, you understand, agree and accept the terms of this Warranty and agree to abide by any Product Terms and Conditions not contained herein, but shall be deemed a part of the Warranty as if originally included herein. This Warranty gives you specific legal rights and you may also have other rights which vary from state to state.
  • Product replacements in the event of a Warranty claim are subject to Product availability. In the event of supply difficulties, Products no longer in stock, or discontinued Products, we reserve the right to substitute Products of an equal or higher quality and value in our sole discretion as satisfaction of a Warranty claim.
  • Certain states or nations may give consumers rights in addition to those provided by this limited warranty.